UPKLO PRIVACY POLICY

Last Updated: December 16, 2025

Upklo, LLC (“Upklo,” “we,” “us,” or “our”) operates this website and related services (the “Services”) as a business-to-business (B2B) wholesale platform. This Privacy Policy explains how we collect, use, store, and disclose personal information when you access, apply for an account, place an order, or otherwise interact with our Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service or Reseller Agreements, those agreements govern.

1. INFORMATION WE COLLECT

We collect information necessary to operate a secure wholesale platform, verify business customers, prevent fraud, and comply with legal obligations.

Information You Provide

This may include:

• Full name, business name, and contact details

• Billing and shipping addresses

• Phone number and email address

• Business documentation (EIN, resale certificates, licenses)

• Account login credentials

• Order history and transaction details

• Communications with us (email, support tickets, messages)

Payment Information

Payments are processed securely by Shopify Payments and its payment partners. We do not store full credit card numbers. Shopify and its processors handle sensitive payment data in accordance with PCI-DSS standards.

Automatically Collected Information

When you use the Services, we may collect:

• IP address and device identifiers

• Browser and operating system information

• Usage data (pages viewed, timestamps, interactions)

• Cookies and similar tracking technologies

2. PURPOSE OF COLLECTION

We use personal information strictly for legitimate business purposes, including:

• Account creation, approval, and management

• Business identity verification and fraud prevention

• Order processing, fulfillment, and delivery confirmation

• Chargeback prevention, investigation, and dispute defense

• Compliance with payment processor and legal requirements

• Customer support and operational communication

• Internal risk analysis, auditing, and security monitoring

We do not operate as a consumer retail store. Personal information is processed in the context of wholesale, resale, or business procurement activity.

3. FRAUD PREVENTION & VERIFICATION

To protect against fraud, unauthorized payments, and chargebacks, we may:

• Verify business ownership and identity

• Request additional documentation at any time

• Review transaction patterns and account behavior

• Retain records related to disputes and investigations

• Share information with payment processors, carriers, and fraud-prevention partners

Failure to comply with verification requests may result in account suspension or termination.

4. DISCLOSURE OF INFORMATION

We may share personal information only as necessary with:

• Shopify and its affiliated service providers

• Payment processors and financial institutions

• Shipping carriers and fulfillment partners

• Fraud prevention, risk analysis, and compliance providers

• Legal authorities when required by law or valid legal process

• Professional advisors (legal, accounting, compliance)

We do not sell personal information for independent commercial use.

5. SHOPIFY’S ROLE

Our Services are hosted on Shopify. Shopify processes personal information on our behalf to provide payment processing, security, analytics, and platform functionality.

Shopify’s handling of data is governed by its own privacy policies:
👉 https://privacy.shopify.com

6. DATA RETENTION

We retain personal information only as long as necessary to:

• Maintain accounts

• Fulfill contractual obligations

• Defend against chargebacks, disputes, or legal claims

• Comply with regulatory and financial requirements

Some records may be retained beyond account closure where legally required or necessary for fraud prevention.

7. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion where legally permitted

These rights may be limited where data retention is required for fraud prevention, legal compliance, or dispute resolution.

Requests can be made by contacting us at support@upklo.com. We may verify your identity before processing requests.

8. MARKETING COMMUNICATIONS

You may opt out of promotional emails at any time. Transactional and account-related communications will still be sent as necessary.

9. CHILDREN’S INFORMATION

Our Services are intended only for business use. We do not knowingly collect personal information from individuals under the age of 18.

10. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed outside your country of residence. Where applicable, we rely on legally recognized transfer mechanisms to protect your data.

11. SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure, and transmission of data is at your own risk.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

13. CONTACT US

For privacy-related inquiries or requests:

📧 support@upklo.com