UPKLO RETURN & REFUND POLICY

Last Updated: 12/16/25

Upklo operates as a business-to-business (B2B) wholesale supplier. All purchases are made by verified business customers for resale or internal business use. By placing an order on Upklo, you agree to the terms outlined below.

ALL SALES ARE FINAL (WHOLESALE POLICY)

All orders placed on Upklo are final sale unless explicitly approved in writing by Upklo before the order is placed.

We do not offer returns or refunds for:

• Buyer’s remorse

• Pricing changes

• End-customer disputes

• Marketplace policy issues (Amazon, Walmart, eBay, etc.)

• Delays caused by suppliers or carriers

• Incorrect purchasing decisions

RETURN AUTHORIZATION (RA REQUIRED)

If a return is exceptionally approved:

• A Return Authorization (RA) must be issued by Upklo in writing.

• Returns sent without prior authorization will be refused.

• Approved returns must:

  • Be unused and in original packaging

  • Be returned exactly as received

  • Comply with supplier return conditions

FEES & DEDUCTIONS

Approved returns are subject to all applicable costs, including but not limited to:

• Supplier restocking fees

• Original outbound shipping costs

• Return shipping costs

• Handling and processing fees

These costs are deducted from any credit issued.

REFUNDS & CREDITS

• Cash refunds are not guaranteed.

• If approved, returns are issued as store credit only, unless otherwise required by law.

• Store credit:

  • Is non-transferable

  • Has no cash value

  • May be used for future purchases only

Processing time for approved credits is 7–14 business days after return acceptance by the supplier.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect:

• You must notify Upklo within 48 hours of delivery

• Supporting documentation is required:

  • Photos of the item

  • Photos of the packaging

  • Proof of delivery

Claims submitted outside this window may be denied.

DELIVERED ORDERS & PROOF OF DELIVERY

An order is considered fulfilled once the carrier confirms delivery.

Upklo is not responsible for:

• Stolen packages

• Carrier misdelivery

• Incorrect addresses provided by the buyer

• Delivery disputes after carrier confirmation

Carrier tracking marked “Delivered” constitutes final proof of fulfillment.

NON-RETURNABLE ITEMS

The following items are not eligible for return under any circumstances:

• Clearance or sale items

• Hazardous materials

• Personal care or hygiene products

• Custom or special-order items

• Gift cards

NO CHARGEBACK POLICY

By purchasing from Upklo, you agree:

• Not to file chargebacks for delivered or fulfilled orders

• To resolve disputes directly with Upklo

• That chargebacks filed in violation of this policy constitute a breach of agreement

Excessive or abusive chargebacks may result in:

• Immediate account termination

• Legal recovery of losses

• Permanent ban from future purchases

EU CUSTOMERS (LIMITED EXCEPTION)

If goods are shipped into the European Union, statutory consumer rights may apply only where legally required. However, wholesale and B2B transactions may be exempt under EU law.

Any EU return request must:

• Be submitted within 14 days of delivery

• Meet all return authorization requirements above

• Be subject to supplier approval and fees

CONTACT

All return and refund inquiries must be submitted via email:

📧 support@upklo.com
⏱️ Response time: 1–2 business days