Shipping Policy (B2B)

Last Updated: December 16, 2025

Upklo is a B2B wholesale/procurement platform. Shipping timelines and tracking availability may vary based on supplier availability, warehouse location, and carrier performance.

1) Order Processing

• Orders are released into fulfillment only after payment authorization and any required account/order verification is completed.

• Most verified orders are processed within 1–3 business days. Some orders may take longer due to inventory allocation, address verification, fraud screening, or supplier confirmation.

You will receive:

• an order confirmation email after checkout, and

• a shipping confirmation email once the order has shipped (or once tracking becomes available).

2) Shipping Carriers & Fulfillment

We ship from U.S.-based warehouses using carriers such as UPS, FedEx, USPS, and other carrier partners depending on product type, warehouse, and destination. Carrier selection is automatic.

3) Shipping Time Estimates (Transit)

Transit times begin after the order ships:

• West Coast: typically 1–3 business days

• Central/East Coast: typically 3–7 business days

These are estimates, not guarantees. Weather, peak season, carrier delays, or operational constraints may impact delivery.

4) Tracking Information

• Tracking is provided when available from the carrier/supplier fulfillment system.

• Tracking may take 1–5 business days after order placement to populate, depending on carrier scan timing and warehouse processing.

• Tracking updates can lag (e.g., “Label Created” or “In Transit” delays) until the carrier scans the package.

If you haven’t received tracking within the expected window, contact support@upklo.com and we will investigate.

5) Split Shipments

Because we fulfill from multiple warehouses, your order may ship in multiple packages and may arrive on different days. Each shipment will have its own tracking.

6) Address Accuracy & Deliverability

You are responsible for providing a complete and deliverable shipping address at checkout (including correct unit/suite numbers).

• We are not responsible for delays, losses, or delivery failures caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

• If an address correction or reroute is possible, carrier fees and reshipment costs may apply.

7) Shipping Restrictions

• We currently ship to United States (continental U.S.) addresses only unless otherwise stated.

• P.O. Boxes and APO/FPO may not be supported for many products.

• Some oversized/hazmat/restricted items may have shipping limitations by region.

8) Missing, Lost, or Misdelivered Packages

If tracking shows Delivered but you did not receive the package, you must notify us within 48 hours of the delivery scan so we can initiate a carrier inquiry when eligible.

For “Lost in Transit” issues, we will work with the carrier and/or warehouse to investigate. Outcomes depend on carrier findings and may include replacement, refund, or credit per our Return & Refund Policy.

9) Damaged Items

Report damaged items within 48 hours of delivery and include:

• clear photos of the damage

• photos of the packaging (including shipping label)

• a brief description of the issue

Claims submitted after this window may be denied due to carrier/supplier claim rules.

10) Freight / Large Orders

Certain orders may ship via freight (pallet delivery). If applicable:

• you may be contacted to confirm delivery details (dock/liftgate/commercial vs residential)

• delivery appointments may be required

• additional fees may apply for special handling or failed delivery attempts

11) Business Hours & Support

Shipping inquiries: support@upklo.com
Business hours: Monday–Friday, 9:00 AM – 5:00 PM PST